Medical Insurance

All Patients using medical insurance must provide us with their insurance membership details, policy number and a valid pre-authorisation code for the proposed treatment along with your personal details including address, date of birth and contact details. 

Where a patient’s insurance company does not cover the full fee, it is expected that you will cover the balance or any excess. We will charge this to you at the end of each session or your course of treatment.  

Please be advised that once your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment and as such will be invoiced directly to you from Vitality Physiotherapy. 

Direct Payments 

When you are required to pay the full cost of your treatment, we will take payment by cash or by credit/debit card on the premises at the time of each appointment. Payment can also be made via internet transfer. Payment must be made on the day of treatment. We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer. 

Late Payment 

Any on-going treatment may be suspended or cancelled if our fees and expenses are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs, administration fees and late payment interest fees . 

Cancellation Policy 

Reminder emails and/or text messages are sent as a courtesy to all our patients, however the onus is on the patient to keep a record of all of their future appointments. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours’ notice. Appointments being cancelled or rescheduled within 24 hours of the appointment time will be liable to a late cancellation charge. The charge will be the full fee of the appointment being cancelled or rescheduled charged at our self-funding rates. 


When further treatment or imaging is required we may refer you onto a third party. A referral letter will be sent via encrypted email, after which the responsibility is on the patient to arrange an appointment with them. Once under their care the patient will be bound by the terms and conditions of that third party and we undertake no liability with respect to that third party. 

Consent to treatment 

You will be asked to sign a consent to treatment form ahead of your appointment. Here, we will ask you to provide us with your contact details, GP or consultant information. You will also receive a COVID-19 screening form.  

Medical and therapeutic problems, procedures and treatments can be at times confusing for patients. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent.  

Should the need arise video appointments  will be our primary option to patients. 

  • Face-to-face sessions will be offered to patients ensuring they meet the necessary requirements set by our professional bodies. 
  • Screening all our patients 24 hours before each and at every appointment. 
  • All our Team will ensure that they are symptom-free and will check temperature checking before their workday. 
  • For your safety, clinically extremely vulnerable. 
  • We will ask all our patients to  wear a mask to their appointment 
  • Any patients over the age of 12 refusing to wear a mask will not be allowed to proceed with treatment. 
  • All patients will be expected to use alcohol hand sanitiser on arrival. 
  • Temperature checking all patients immediately before their appointment. 
  • Please do not attend the appointment if you: 
  • Have a temperature 
  • Are experiencing a new persistent cough 
  • Have recently lost your sense of taste or smell 
  • Have been in close contact with someone who has been diagnosed with, or suspected of having,  COVID-19 / Coronavirus 
  • Have been contacted by track and trace to self-isolate. 

If this is the case, please call us to rearrange your face-to-face appointment. We will still be able to help you with an online video consultation.   

Your Initial consultation 

Your physiotherapist will then take you into the consultation room, where they will begin by asking you a number of questions relating to your condition to establish a diagnosis. Thereafter the physiotherapist will ask you to do some activities and will then do some manual tests to confirm the diagnosis. You may be asked to undress so we can properly assess you. Some patients prefer to wear shorts, so please bring these along with you if that is your preference. 

Your physiotherapist will discuss with you, your expectations, goals and objectives, in order to formulate a treatment plan for your recovery and rehabilitation. 

Fees (private patients) 

All subsequent standard up to 30-minute physiotherapy sessions are charged at £75.
Your initial -up to 45-minute session will be charged £90. 


Arriving late for a scheduled appointment 

If you arrive late for your appointment, we will do our best to deliver your full appointment time but please bear in mind this may not always be possible if the diary is busy and the full appointment fee will stand. 


Missed appointments are considered to be cancelled appointments without adequate notice and therefore the full standard fee will be due. 

If a patient accumulates a total of 3 missed appointments or appointments with inadequate notice of cancellation is given, the patient may not be rescheduled for future appointments until the outstanding fee amount is paid in full.